• Warehouse optimization (challenges in warehouse management).
• Importance of inventory management in supply chains.
• Types of inventory (raw materials, work-in-progress, finished goods).
• Inventory control objectives and challenges.
• Inventory shrinkage and theft prevention.
• Quality control and damage mitigation.
• Contingency planning for supply chain disruptions.

Assessment 2: Questionnaire

• Understanding procurement's role in supply chain'
• Key elements of a procurement contract.
• Cost saving strategies in procurement and E-procurement systems.
• Block chain and transparency in procurement.
• The importance of supplier relationships for business success.
• Criteria for selecting suppliers (cost, quality, reliability).
• Supplier evaluation frameworks and scorecards.
• Risk assessment in supplier selection.
• Negotiation techniques for favorable supplier agreements.
• Legal and ethical considerations in procurement.

Assessment 3: Questionnaire and Application (Completion of supporting documents)

• The importance of demand forecasting in supply chain management.
• Challenges in demand prediction.
• Demand forecasting techniques.
• Types of risks in demand forecasting (market, operational, financial).
• Risk assessment frameworks.

Assessment 4: Questionnaire

• Understanding systems (Manhattan, ERP Systems) and data analytics.
• Functionality and integration of support functions (supply chain, inventory
  management).
• Data analytics explained.

Assessment 5: Questionnaire

• Fundamentals of effective communication.
• Communication techniques.
• Active listening and empathy in conversations.
• Workplace and interpersonal communication.
• Handling difficult conversations with diplomacy.
• Cultural and generational differences in communication.
• Understanding the sources of conflict.
• Conflict resolution models and approaches.
• Policies and procedures for conflict prevention including mediation and negotiation techniques.
• Managing emotions in high-stress situations.
• Building resilience and emotional awareness.

Assessment 6: Role Play, Peers Evaluation and Questionnaire

• Types of feedback (constructive, positive, developmental).
• Importance of feedback in personal and professional growth.
• Overcoming barriers to effective feedback.
• Adapting feedback styles for different audiences.
• Managing emotional reactions to criticism.
• Role of feedback in team performance and collaboration.

Assessment 7: Facilitator Evaluation (Observation and Role Play)

• Understanding rows, columns, and worksheets.
• Typing, sorting, and filtering information.
• Using SUM, AVERAGE, and basic calculations.
• Making data easy to read with colours and borders.
• Creating visuals to show trends in stock and sales.
• Finding specific information quickly.
• Grouping and analyzing large amounts of data.
• Making simple summaries of supply chain data.
• Highlighting important numbers, like low stock levels.
• Using Excel to predict future stock needs.

Assessment 8: Facilitator Evaluation (Practical Exercises)

• Defining meaningful work and its impact on motivation.
• Psychological and organisational benefits of meaningful work.
• The importance of real-world business in projects.
• Aligning projects with organisational goals and employee strengths.
• Strategies for integrating employees into impactful projects.
• Building a culture of purpose-driven work.
• Sustainability initiatives and their role in meaningful work.
• Strategies for continuous improvement in workplace involvement.

Assessment 9: Questionnaire

• Essential skills to manage tasks, guide teams, and achieve goals.
• Techniques for clear messaging, collaboration, and active listening.
• Methods for tracking progress and keeping teams informed.
• Tools to set goals, give feedback, and track staff progress
• Ways to listen, solve problems, and handle conflicts calmly.
• How to assign tasks effectively to improve efficiency and team trust.
• Ways to solve problems, share ideas, and make decisions clearly.
• Encouraging group discussions to strengthen teamwork and creativity.

Assessment 10: Questionnaire