DIAL TO DEAL: YOUR FIRST STEPS IN TELESALES

CERTIFICATION

DIAL TO DEAL: YOUR FIRST STEPS IN TELESALES

A 3 DAY PERSONALISED COACHING AND SKILLS DEVELOPMENT
PROGRAMME

Programme Overview

A 3-Day programme (6 to 7 hours per day)

This one-on-one coaching experience for entry-level telesales professionals. In just three days, learners gain the confidence and skills to make cold calls, engage clients, and book appointments—turning firsttime callers into capable communicators.

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COURSE CONTENT

Key areas covered:

  • Understanding the purpose and power of telesales
  • Staying calm and confident on the phone
  • Using voice, tone, and energy effectively
  • Structuring a basic cold call
  • Crafting a personalised call script
  • Practicing introductions and opening lines

Key areas covered:

  • Asking simple, effective discovery questions
  • Listening actively and responding with clarity
  • Booking appointments with polite, persuasive language
  • Handling objections and common pushbacks
  • Practising full call scenarios with feedback

Key areas covered:

  • Warm-up and mindset coaching
  • Making mock or real calls with support
  • Tracking call outcomes and follow-ups
  • Staying motivated through rejection
  • Reflecting on progress and setting next step
  • Being successful- personal mission statements and life lists
  • Stress Management
  • Right attitude, right results
  • Healthy lifestyle 101
  • Holding an effective meeting and minute taking
  • How to do a great presentation
  • Email etiquette- how to write a professional email
  • How to write a business letter
  • The perfect CV
  • Providing feedback in a timely manner
  • Dealing with change in the workplace
  • Confidence and Assertiveness
  • Emotional intelligence
  • Creativity
  • Strategic use of information
  • Problem solving
    Situational Leadership
  • Teamwork
  • How to excel in tricky situations
  • Critical Thinking
  • Empowering, motivating and inspiring others

PROGRAMME OUTCOMES

By the end of the programme the learner will have developed the confidence and practical skills to conduct structured cold calls, engage potential clients with clarity and warmth, ask qualifying questions, handle objections professionally, and successfully book appointments.
Through personalised coaching and guided practice, the learner will leave with a tailored call script, an appointment-setting framework, a daily call tracker, and a clear personal development plan—ready to step into the telesales environment with competence and purpose.