One of the most challenging aspects of being a supervisor or manager is having to have difficult conversations. Those conversations about personal hygiene, tardiness, performance, attitude, dress sense or language use. These are all areas where intervention is absolutely critical, however we shy away from having these conversations as they are awkward, embarrassing or just uncomfortable. Luckily, there is a way to master these conversations, where you can learn how to broach difficult topics and maintain a calm and rational manner.
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