Customer Centricity Accredited Course

1 Day - Accredited Course

Customer Centricity

Aligned to Unit Standard 242829 (5 credits) in the Generic Management
Level 4 Qualification – ID 57712 The Unit Standard Assessment is optional
and charged at an additional fee of R950,00 ex vat per delegate

Course Description

Our 1-day training course will enable delegates to start establishing a detailed plan to execute a customer-centric change in their organisations. Delegates will be tested to look further than just their artifacts and services they have on offer, and to establish why they do business and what customer problem they are effectively dealing with. These shown actions will both challenge and greatly influence delegates positively overall

Course Content

Creating a clear cut picture of who your customers are and how you can top profit from this knowledge by targeting the right people or organisations
Gaining an in-depth knowledge of Customer-Centricity and the helpful impact it can have for your business success
Creating genuine consumer experiences that will thrill your customers and keep them coming back and buying
Defining why your business exists, aside from making profit, and getting buy-in from your team to ensure that you are all working towards a common goal
Ensuring everybody within your organisation is enabled to provide outstanding customer service leading to larger customer loyalty and assured ongoing business
Finding the building blocks of Customer-Centricity and practical ways that you can begin executing this into your organisation to change the way your people think