Further Education and Training Certificate Business Administration Services - NQF 4
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further education & training Certificate:
Further Education and Training Certificate Business Administration Services - NQF 4 - Details:
Qualification ID: 61595 – NQF Level 4
Credits: 146
Modules: 7
This qualification is designed for individuals currently involved in or aspiring to work in administrative roles across various industries or non-commercial organizations. It also serves as a foundation for advancing to the National Certificate in Business Administration Services: NQF Level 5.
The core component of this qualification equips learners with essential knowledge and skills, including managing records, understanding written and verbal texts, business writing, problem-solving, ethics, cultural awareness, self-management and development, project teamwork, and understanding business policies and procedures.
This qualification aims to improve service delivery within the administration sector, benefiting both business and non-commercial environments. It helps learners develop practical administrative skills and meet the standards of service excellence expected in the field.
Career paths for qualifying learners include:
- Secretarial services
- Reception services
- Switchboard operations
- Financial administration
- Banking administration
- Personal/executive assistant services
- Technical assistance
- Typing and data capturing
- Systems administration
- Human resources administration
- Basic contracts administration
- Legal secretarial services
- Reception supervision
- Change administration and management
- Relationship management
- Project coordination.
Business Administration Services Content
- Be an effective employee in the Administrative section of an organisation
- Apply efficient time management processes, procedures and techniques
- Be an effective member of a team
- Present information that is routinely and regularly required, as well as specific information that is requested from time to time
- Become a knowledge worker
- Present information that is routinely and regularly required, as well as specific information that is requested from time to time
- Become a knowledge worker
- Identify and solve work related problems together with others in the section
- Become a knowledge worker
- Have knowledge of the procedures for stock and fixed asset control
Develop Administrative systems together with other employees - Improve organisational effectiveness
- Be aware of how fraud can be present in an office environment and assisting in its control
- Become a knowledge worker
- Have knowledge of the procedures for stock and fixed asset control
- Improve organisational effectiveness
- Be aware of how fraud can be present in an office environment and assisting in its control
- Become a knowledge worker
- Develop Administrative systems together with other employees
- Improve organisational effectiveness
Exit level outcomes:
On achieving this Business Administration Services qualification, the learner will be able to:
- Have knowledge of the procedures for stock and fixed asset
- Develop Administrative systems together with other employees, Improve organisational effectiveness
- Present information that is routinely and regularly required, as well as specific information that is requested from timeto-time: Identify information sources so as to be able to quickly access information when it is required
- Liaise with clients (internal and external) to verify that the format used for reports serves the purpose
- Make amendments to report format and writing style, if necessary. Manage service providers
- Be an effective employee in the Administrative section of an organisation. Be aware of how fraud can be present in an office environment and assisting in its control
- Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation. Identify and solve work related problems together with others in the section
- Apply efficient time management processes, procedures and techniques
- Be an effective member of a team
- Become a knowledge worker
Entry Requirements:
Learners need at least a Matric with 2 languages passed as well as 3 years’ experience. They also need to be computer literate or have completed the RPL Level 3 Business Administration Learnership.
