Synergy’s range of intensive short training courses provide maximum impact through intense theory, practical exercises and provision of hard won experience. Delegates attending these courses will gain implementable knowledge that they can immediately put to good use back in the office.

Short Business Skills Courses

An empowering 2 day training programme for new or existing managers

About this course People are the most important, and expensive, resource in any organisation. Ensuring they work harmoniously towards achieving both individual and team targets is essential in order to achieve desired organisational goals. While this is a logical statement, the practicality of achieving this lofty goal is complicated. It requires managers and supervisors to be skilled in various sophisticated people management techniques. Unfortunately, many managers have to learn these skills through trial and error over time. They are promoted and expected to be immediately proficient in the intricacies of leadership and the practicalities of the complex task of managing staff. The downside of leaving managers to sink or swim is the potentially disastrous impact this has on staff and their performance. Mistakes in staff management can cause demotivation, increase in sick leave, loss of productivity and even the loss of key staff.
Fortunately, many of the key skills of managing and leading people can be learned, practiced and mastered before actually having to interact with staff! Synergy Corporate Consulting has developed a highly practical and jam-packed 2 day programme that introduces (both new and old) managers to the key elements that they need to master in order to successfully manage and lead their team. This intensive course will introduce managers to various different techniques and strategies for motivating, leading and performance managing staff and will provide delegates with a comprehensive set of practical skills that they can immediately use to gain buy-in from their team and ensure the continued and increased productivity of their staff. Using real life examples and insights from an experienced facilitator, delegates will leave the course with a practical toolkit of “best practice” management techniques.
What will you learn? This highly practical 2 day training programme will allow prospective and already appointed managers to:
  • Understand the intricacies of world class leadership and management, and how to use this knowledge to boost their team’s performance
  • Build a cohesive team that works together to achieve their objectives
  • Deal effectively with difficult behaviour by addressing it immediately and providing constructive and, where necessary, corrective feedback
  • Apply critical thinking techniques to solve problems quickly and effectively and how to make the right decisions
  • Incorporate an understanding and the application of emotional intelligence into their everyday interactions with their staff
  • Plan and prioritise their workload using effective delegation and prioritisation techniques ensuring they achieve their objectives whilst developing a proactive, productive and empowered team
  • Discover the key techniques successful leaders and managers use to motivate teams and how to use these techniques to drive performance
  • Implement clear, dynamic and open communication that limits or prevents misunderstandings, irritation and conflict and promotes cohesion within the team
  • Recognise and work professionally with the diversity in their team
  • Use delegation as a staff and team development tool that results in a self-driven, self-managing and performing team
A practical 2 day course for new managers and supervisors

About this course New managers or supervisors who are promoted to look after a department are more often than not promoted due to their technical ability. They excel in the operational tasks and by continuously achieving their targets are promoted to the next level within their organisations.
However, managing a department is more than just ensuring that staff achieve their targets or are productive. It is also much more than people management and reporting. An essential part of managing a department is ensuring that the department is not only financially viable – but that it contributes positively towards the company’s profitability.
When first taking over the running of a department, new managers are faced with legacy costs, existing SLAs with suppliers and current purchasing habits. It is vital that the newly appointed manager understands what running a profitable department involves, and understands how to ensure continued productivity whilst keeping an eye on running costs, margins and the bottom line.
What will you learn? This intensive 2 day course will guide new managers on how to:
  • Understand what profit is, how is calculated/determined and why it is critical to ensure that they understand the impact of all of their financial decisions
  • Recognise the difference between revenue and profit and understand why focussing solely on revenue can lead to disaster
  • Run a lean and efficient department that achieves its goals and targets cost effectively
  • Assess current and future SLAs with partners to ensure the most value for money services and products without sacrificing quality
  • Keep a close eye on their receivables to limit bad debt and increased outstanding debtors
  • Be wary of discounting and how to secure business through service delivery and product quality rather than price negotiation
  • Link staff performance with departmental performance to ensure that targets are met – and therefore revenue and profit being generated
An empowering 1 day programme for professionals
About this course
In every organisation, there are people who appear to be uncooperative, uncompromising and uncommunicative whether deliberately or otherwise. These people could be colleagues, suppliers, customers or even your manager. The skill of, despite these difficulties, working harmoniously with these types of people involves subtly managing, influencing and guiding their behaviour whilst controlling and refining your reactions and responses to them. When you are calm, assertive and influential, you become the person controlling the interaction – working towards a mutually agreeable outcome.
This highly interactive and practical training course will deliver invaluable “here's-how-you-do-it” techniques. Your course leader will work through specific practical examples with you and provide you with real techniques for dealing with difficult people and situations. In fact, you will be given the opportunity to voice your own frustrations and challenges and a blueprint for dealing with these will be provided to you.Don’t let difficult people ruin your working life. Attend this practical 1 day training course and become a master at diffusing tension, gaining buy-in and engendering loyalty!
What will you learn? Professionals attending this 1 day training course will benefit by:
  • Identifying the most common types of difficult people and acquiring a proven methodology for dealing with each type
  • Discovering calm and effective ways of managing emotional customers, colleagues or employees
  • Learning how to keep your temper and not lose patience with difficult people or personality types
  • Implementing professional assertiveness and influencing skills that immediately defuse and derail volatile interactions
  • Developing specialised interpersonal skills that assist you in unearthing the root cause of difficult behaviour and help you to deal with this decisively
  • Learning to appreciate cultural, gender and age differences and distinguishing this from difficult behaviour
  • Discovering the nuances of body language so you are able to interpret situations clearly
  • Gaining an “Everyday” guideline to deal with specific and common, people related challenges in the workplace
About this course Innovation is at the core of business success. Innovation is about momentum – driving business forward through a creative process that assists professionals to solve complex challenges, innovate business processes, service customers and over-achieve personal and team goals. At every level of your organisation, your staff should be implementing design thinking methodologies to discover new, creative opportunities. This practical 2 day course will unpack design thinking methodologies and show delegates how to apply this approach to their everyday tasks.
What will you learn? This intensive 2 day course will guide delegates on how to:
  • Understand the concept of design thinking and how it can be successfully used to boost organisational performance
  • Realise the importance of innovation in the world of work and how successful companies worldwide are using design thinking to drive innovation
  • Discover and implement the key steps to effective design thinking
  • Use design thinking to create a more collaborative, flexible and productive team
  • Find innovative solutions to everyday problems and hurdles
  • Implement the fundamentals of design thinking to generate, define, test and implement new ideas
About this course One of the most challenging aspects of being a supervisor or manager is having to have difficult conversations. Those conversations about personal hygiene, tardiness, performance, attitude, dress sense or language use. These are all areas where intervention is absolutely critical, however we shy away from having these conversations as they are awkward, embarrassing or just uncomfortable. Luckily, there is a way to master these conversations, where you can learn how to broach difficult topics and maintain a calm and rational manner.
What will you learn? This intensive 1 day course will guide supervisors and managers on how to:
  • Identify what manner of intervention is required dependant on the staff member’s behaviour – sometimes a conversation isn’t enough
  • Initiate a difficult conversation in a professional and empathetic manner
  • Carefully assess the body language and verbal responses during difficult conversations so that you are prepared with a response
  • Use proven conversation techniques and templates for a variety of common yet uncomfortable workplace scenarios
  • Ensure that your difficult conversations result in behaviour change and end on a positive note
About this course Do you ever feel that there never seem to be enough hours in the day to achieve your daily tasks and objectives? Do you often find yourself rushing? Does your “to do” list seem to grow daily? Are deadlines looming and you can feel the pressure building? All of these are signs that you could potentially be managing your time and your priorities more effectively. This practical 1 day training course will provide you with valuable techniques to streamline your working day, providing you with user friendly, real world tips and techniques to get more done each day.
What will you learn? This intensive 1 day course will guide delegates on how to:
  • Understand the importance of being organised and how to achieve this
  • Use goal setting as an effective way of achieving more each day
  • Create and execute an action plan
  • Prioritise their daily tasks effectively
  • Limit procrastination by implementing some practical self management techniques
  • Use technology effectively to assist with managing time and ticking off tasks
  • Use delegation as an effective method for freeing up more time
  • Limit distractions and the downside of multitasking in order to stay on track
About this course On a daily basis, we negotiate with suppliers, customers, superiors, colleagues and even friends and family. Negotiation is one of the most commonly used practices in business – however we are not always aware that we are negotiating – or being negotiated! Finely-tuned negotiation skills allow you to enter any situation with a confident and clear view of what your objectives are, and allow you to find mutually beneficial outcomes in a range of negotiation scenarios. This practical 2 day training course will highlight different negotiation techniques that you will master to assist you in becoming more successful in your role.
What will you learn? This intensive 2 day course will guide delegates on how to:
  • Understand the essential role assertiveness and confidence play during negotiations
  • Establish their individual negotiation style and fine-tuning this for success
  • Avoid being intimidated during a negotiation by following some key self development techniques
  • Plan successfully for any negotiation to ensure you ae not surprised or blindsided during the process
  • Discover how to react masterfully to different negotiation tactics and tricks
  • Learn how to follow up effectively after any negotiate in order to seal the deal
About this course Excelling in a new supervisory role is critical to your future success in management. Successfully managing the increased responsibilities and tasks that come with a supervisory promotion is not something you can do through “winging it”. You need a comprehensive understanding of the intricacies of managing others, and the many challenges you will be faced when you are no longer simply responsible for doing your job, but responsible for how others do theirs. This practical 2 day training course will provide new supervisors with the essential building blocks they will need to excel in their position.
What will you learn? This intensive 2 day course will guide delegates on how to:
  • Understand the necessary mind-set and image that a supervisor needs to portray
  • Use practical influencing skills to win over their staff to their way of thinking
  • Implement effective motivation techniques to ensure staff is productive and goal orientated
  • Solve conflicts and challenges effectively before they become barriers to productivity
  • Manage their time effectively so that they can lead their staff and still achieve their organisational objectives
  • Identify common first time supervisor mistakes and how to avoid making them
About this course Emotional Intelligence is not simply about being in tune with your own emotions and those of others. It is a deep understanding of the drivers of behaviours, and using this knowledge to manage and direct the performance of those around you. Through implementing practical emotional intelligent leadership, managers are able to motivate and encourage their teams to achieve more, whilst improving their work satisfaction.
What will you learn? This intensive 2 day course will guide delegates on how to:
  • Understand Emotional Intelligence and its role in managing and motivating staff
  • Discover the building blocks of Emotional Intelligence and assess their current EQ levels
  • Use an understanding of the power of emotion to regulate behaviour
  • Understanding the role of verbal and non-verbal communication
  • Use heightened emotional intelligence to deal with issues like: conflict, performance, pessimism, absenteeism , communication barriers and generational / culture gaps
  • Implement refined Emotional Intelligence to control emotions, and as a result, make better decisions
  • Uncover the role that refined Emotional Intelligence plays during negotiations and collaborations
About this course In business, innovation is the act of transferring an idea or concept into a tangible product or service. It is the ability to encourage and harness creativity, which results in true value being added to a department or organisations. Innovation is what sets the high flyers apart from the mundane. Every department in a business benefits from the innovation from its members, and if this is encouraged and implemented, bottom line benefits automatically accrue.
What will you learn? This intensive 2 day course will guide delegates on how to:
  • Build and nurture a culture of innovation in a department or team
  • Focus on solving the right problems for the right people
  • Challenge the status quo by having the courage to take a risk
  • Collaborate with others to drive an innovative culture that builds on the ideas of each other
  • Implement solid planning and goal setting to ensure ideas are actioned and implemented
  • Prioritise creative ideas to avoid getting road blocked by an influx of new ideas
  • React fluidly and with flexibility to changes resulting in an agile and creative team
About this course Hiring new staff is a one of the most important skills a manager should refine, as a mistake in this area could lead to team disruption and demotivation. Additionally, bad hires are difficult to reverse, as companies are strictly governed by South Africa’s labour laws. It is therefore crucial that managers are familiar with the best way to conduct a job interview and know how to gain in-depth insight into every candidate they see. This course will provide managers with techniques to ensure only the most suitable and qualified candidates are hired.
What will you learn? This intensive 1 day course will guide delegates on how to:
  • Avoid wasting time and effort on unnecessary interviews by learning how to read between the lines of a CV  and dismissing unqualified candidates
  • Use a series of revealing questions to uncover and expose any areas of concern
  • Use active listening and questioning techniques to gain maximum information about the candidate
  • Read body language and other signs that indicate if the candidate is being truthful
  • Assess a candidate’s personality, allowing you to evaluate if they will fit into your team
  • Implement sifting techniques to make the final decision when they are faced with several qualified candidates
About this course Managers in companies are expected to not only achieve their departmental objectives and manage and lead staff, but also to add value to the company’s bottom line through a thorough understanding of the financial impact that their decisions make. In order to do this, managers need to understand the dynamic of finance within the organisation, and understand what different financial statements and reports  mean, and how they can use this understanding to make better decisions on a daily basis.
What will you learn? This intensive 1 day course will guide delegates on how to:
  • Understand what financial management means
  • Get to grips with financial terminology
  • Recognise and understand a variety of financial statements, including: the Income Statement, Balance Sheet, Cashflow Forecast – and how to use these statements to make better decisions
  • Understand the importance of cashflow and working capital
  • Apply the key fundamentals of budgeting and how to develop a functional budget that aligns with operational objectives
  • Use basic financial ratios to ascertain the viability of projects or initiatives
About this course South Africa is one of the most diverse nations in the world. To enable a cohesive society we have one of the most progressive constitutions in the world that gives protection to the rights of every individual to be valued, respected and not to experience any form of discrimination. This intensive 2 day training programme will delve deeply into the rich history of South Africa and highlight the key cultures and customs of South Africa’s main populations. Delegates will gain a deeper understanding and appreciation of their colleagues and customers and use this knowledge to build an inclusive and productive workplace
What will you learn? This intensive 2 day course will guide delegates on how to:
  • Gaining a detailed understanding of the cultures and customs of South Africa’s main population groups
  • A deep understanding of perceptions, how they are formed and identifying your own current perceptions
  • Discovering the “Perception Gap” and how it affects our interactions with those around us
  • Completing a Workplace Culture Assessment to establish how inclusive your team is
  • Completing an Organisational Culture Assessment to gain insight into how you engage personally with your organisations culture
  • Designing a practical action plan to implement following insights from this course
About this course Conflict is part of every day life. Whether in the workplace or in our personal interactions conflict is a common and often disruptive part of our lives. The best way to deal with conflict is to tackle it head-on, using some key conflict management techniques. Conflicts that are aired and addressed are often solved with even greater benefits for the parties involved.
What will you learn? This intensive 1 day course will guide delegates on how to:
  • Understand your personal approach to conflict – and the benefits and drawbacks of your conflict management style
  • Discover some critical communications skills – both verbal and non-verbal - to implement when dealing with conflict
  • Learn the key success criteria to maintaining effective working relationships
  • Implement active listening techniques and effective questioning techniques, enabling them to get to the root of any conflict situation
  • Gain a step by step guide on how to prevent and approach conflict situations
  • Obtain world class conflict management techniques that can be used in a variety of conflict scenarios
  • Discover some essential self-management techniques enabling them to remain cool and calm during conflict
About this course Every day, a business requires its employees to draft a multitude of business documents – many of which leave the company and are read by clients, suppliers, business associates or prospects. These documents therefore need to be of the highest standard, and reflect accurate information as well as impeccable grammar and correct layout. This hands-on 2 day training course will provide delegates with practical templates to use for many current business documents, as well as providing them with business writing techniques and tips.
What will you learn? This highly practical 2 day programme will allow delegates to:
  • Understand the various types of business correspondence and formats and how to draft these documents correctly
  • Utilise correct formatting requirements for various business documents
  • Organise their thoughts prior to commencing to ensure their documents are well thought out, logical and comprehensive
  • Edit documents thoroughly to pick up on any spelling, grammatical or logic errors that may have slipped in
  • Write documents in a clear , logical manner, making them easier to read and understand
  • Gain templates of various business documents that they can se as a basis for their writing endeavours
About this course This intensive program is deigned for newly appointed secretaries sand PAs who would like to be the epitome of professionalism. It covers workplace expectations and acceptable behaviours, appropriate business dress and grooming, verbal communication, telephone skills, time management and general professional deportment.
What will you learn? This intensive 2 day course will teach delegates to:
  • Always dress in the most appropriate workplace attire
  • Use the telephone professionally at work whether they are answering the phone , transferring a call, placing a caller on hold, or leaving a voicemail message
  • Professionally manage email, voicemail, text and social media to ensure they maintain a professional image, and uphold the image of the company
  • Organise their workload and manage their time to ensure a professional reputation
  • Implement some key skills when dealing with difficult people
  • Identify and rephrase brusque wording for more professional communication
  • Discover ways of dealing effectively with typical office interruptions: visitors, phone calls, IT issues, requests from the boss or colleagues
  • Manage and tackle office politics successfully
  • Professionally meet and greet colleagues , visitors and clients
About this course Email is the most common form of communication in business today. It is a great medium for conveying information rapidly, and allows users to not only send information, but record the date and time of sending, if the email was opened and read, and the response of the recipient. This instantaneous communication can however be easily misunderstood, misinterpreted or set in error or anger. These pitfalls are can be easily rectified by following some simple email writing rules
What will you learn? This highly practical 1 day programme will allow secretaries and PAs to:
  • Understand what should and shouldn’t be sent by email
  • Create concise and clear email subject lines, for quick understanding and easy reference
  • Avoid sending emails in haste by ensuring strict adherence to some key editing rules
  • Keep emails short and concise, allowing the receiver to rapidly uncover the reason for the email and respond appropriately
  • Follow some key email etiquette rules to limit any misunderstandings or ruffled feathers
  • Implement effective and practical email filing tools so information is always easily retrievable
  • Apply some commonly accepted business writing rules to your emails – it is still business writing after all!
About this course Secretaries and PAs are required to organise, arrange, manage and minute meetings. Once this has been achieved, they need to type up, edit and  distribute the minutes. The  manner in which meetings are arranged, and the resulting professionalism of the minutes is an immediate reflection of the professionalism of the secretary or PA. This two day training course will teach secretaries and PAs how to arrange the most professional meetings, and will provide them with key guidelines and templates for taking, editing and distributing world class minutes.
What will you learn? This highly practical 2 day programme will teach administrators to:
  • Understand the different types of meetings common in the business environment
  • Discover a checklist of activities that need to be concluded before every meeting to ensure its success
  • Cleverly arrange venues, catering, travel arrangements, equipment and décor to ensure meetings are not hampered by operational issues
  • Take accurate and professional minutes during a meeting
  • Use a variety of minute templates that best suit the intended outcome of the meeting
  • Implement essential editing techniques to ensure their minutes are accurate, clear and well written
Secretaries and PAs are often called upon to develop powerful and impactful presentations for their managers or teams. These presentations need to clear and compelling. There is nothing worse than a PowerPoint presentation that is either: jam packed with information, making it difficult to understand or read or crammed full of special effects, making the graphic component more eye catching than the vital information being shared.
This highly practical 2 day training course will teach delegates how to develop powerful PowerPoint presentations that allow the information to be the champion, whilst displaying it in a professional and eye catching manner.
This incredibly practical 2 day programme will teach secretaries and PAs to:
  • Utilise a variety of handy PowerPoint presentation tools
  • Precis vast amounts of information into shorter, more powerful segments
  • Choose PowerPoint templates that reflect the organisation's style and suit the message that is being conveyed
  • Find quick shortcuts when developing presentations to save time
  • Incorporate various media into a presentation to make it more exciting and memorable
  • Compact the presentation so it doesn’t end up being a huge file that is difficult to share or save
Organising an event for your company can be a daunting task. As the person responsible for this, you have a multitude of responsibilities and tasks that need to be executed flawlessly in order to ensure the smooth running of the event. From office end of year parties to complex multi-delegate events, professional events all have a preparation roadmap that, if followed, ensure the success of the event. This engaging and practical course will provide delegates with the keys to successful event planning and execution, and will include some innovative and exciting ideas to use that will make your events memorable – for all the right reasons!
This extremely practical and intensive 2 day course will teach delegates to:
  • Use a comprehensive event planning tool to ensure all elements of the event are identified, planned for and well executed
  • Apply world class project management techniques to any event
  • Use an even budgeting plan to ensure your costs are well managed, expected and controlled
  • Implement a communication pan to ensure all stakeholders know what their responsibilities are and execute these timeously
  • Discover some proven negotiation techniques when dealing with venues and suppliers to ensure you always get the best deal!
Being responsible for managing the office is a significant task. Often, being the office manager is just one of the many responsibilities that you shoulder every day. In-between your usual priorities and required duties, you also need to ensure that the office runs smoothly, and that you negotiate the best service levels and prices for various office requirements.  This requires a unique set of skills that are fortunately easy to learn and simple to implement.
This highly practical 2 day programme will allow Office Managers to:
  • Identify the various elements of their Office Management responsibility – and identify what they should be either adding or removing from their plate
  • Discover some powerful negotiation techniques to use when dealing with suppliers – from stationary to furniture to technical support services
  • Understand the basics of a Service Level Agreement – and what should be in that agreement to ensure you receive maximum benefit from your investment with a service provider
  • Understand the importance of office safety – what the law says, and who should be responsible for this
  • Identify areas where your office could be run more efficiently – both from a time and money point of view
Facilitating a high energy and impactful training programme takes skill. If the training is slow-paced, boring and uninspired, delegates soon loose focus and the time and money spent in training is wasted.  For real skills transfer to happen, delegates need to be “edu-tained” – meaning they have to connect with the facilitator,  buy into the facilitator’s message, and remain focussed and open to new information for the duration of the training. This requires a sophisticated skills set that is often only acquired after years and years of practice. This intensive 2 day course will provide aspiring trainers and coaches with hard-won hands-on practical techniques to liven up their training delivery, whilst ensuring that real, lasting skills transfer takes place.
This highly beneficial 2 day course will guide delegates on how to:
  • Break the ice using innovative and fun ice breakers, that encourage delegates to share and partake in the training going forward
  • Deal cleverly with difficult or recalcitrant delegates who may not want to be on the training programme
  • Implement the latest techniques for ensuring information and skills are understood, taken on board and retained by delegates
  • Set the correct pace for the group, so no-one is left behind – or loses interest
Customers are spoilt for choice when it comes to service and product provision. Many factors affect their decision to engage with you – and these factors remain relevant during their time as your customer. Interestingly, most defecting customers give no warning until they're ready to move their business elsewhere.  If questioned, customers will say that they are satisfied – until one of your competitors makes a more appealing offer.  Improving customer retention relies heavily on early identification of these customers, as well as advanced influencing and negotiation techniques to turn them around, before they are permanently lost.
This highly practical 2 day training course is presented by an experienced sales professional and provides delegates with an arsenal of techniques to use when faced with customers who are considering taking their business elsewhere. Using advanced sales, communication, emotional intelligence and influencing skills, delegates will learn the most successful ways in which to retain and delight their customers.
This highly practical 2 day course will cover a variety of topics including:
  • Identifying the various reasons why customers choose to leave
  • Techniques to uncover the source of discontent if a customer is unwilling to divulge this, including active questioning techniques
  • Using proven negotiation and influencing techniques to convince the customer to remain loyal
  • Using EQ techniques to calm angry or irritated customers, allowing you to discern the root cause of their discontent
  • How to eradicate your own negative perceptions of the customer eg: anger, blame, complaining, rejection etc
  • Finding convincing arguments to counter the reasons provided by the customer as to why they are leaving
  • Implementing practical communication skills such as vocabulary and tone choices that assist in winning customers over
  • Tips to use when on the telephone with customers, when you can’t read their non-verbal signs
  • Ensuring that the promises you make during retention are achievable and sustainable
About this course: Both Public and Private sectors are faced with supply chain optimisation challenges that include all the processes from demand and forecasting through to disposals. Embracing the concepts of Supply Chain Management and strategic sourcing principles will go a long way towards achieving these goals as well as clearly outlining the roles and responsibilities of the various end users and procurement or bid committee members. Supply Chain Managers and practitioners throughout the world are faced with the dilemma of balancing demand and supply to ensure that they maximise the profitability of their operations and / or service delivery. The importance of demand management, in particular, will dictate the success or failure of these processes. Efficient demand management ensures that organisational needs are accurately identified and that procurement follows a structured procurement plan – thereby assisting with effective service delivery. This comprehensive 3 day training course will provide all relevant stakeholders in the Public Sector with a comprehensive update and guide on how to effectively, ethically and practically manage Supply Chain processes. What will you learn? Delegates will:
  • Gain a comprehensive understanding of Public Sector Supply Chain Management concepts
  • Be able to describe the objectives of supply chain management
  • Understand the roles and responsibilities of the role players in Supply Chain Management
  • Obtain an in-depth understanding of the provisions of the PFMA, PPPFA and BBBEE
  • Understand and appreciate the importance of ethical standards – and how to adhere to these standards
  • Understand the need for and the consequences of deviations from the supply chain management Legislation and Frameworks
  • Become familiar with the evaluation process in terms of the point scoring systems applicable to the PPPFA and BBBEE
  • Understand the need for RFP’s and what a comprehensive RFP should include
  • Distinguish between TOR’s and Specifications
  • Demonstrate an understanding of the evaluation processes, including functionality
  • Take part in practical exercises in order to gain a clearer understanding of the theoretical concepts