SAQA Qualification ID 67465 | NQF level 3 | 120 credits

National Certificate: Business Administration Services Level 3

This highly popular qualification rapidly develops the vital skills and knowledge that enable the new and developing office professionals to maximize their contribution to the manager, team and organization. This qualifications shows you how to plan and organise efficiently, develop confident communication and customer service skills and proactively contribute to the successful achievement of your company’s goals. Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling you to meet standards of service excellence required within the administration field of learning. The qualification will provide the broad knowledge, skills and values needed in the administration field in all sectors and will facilitate access to, and mobility and progression within, education and training for learners who
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in this field for many years, but have no formal qualifications and would like to achieve this qualification through the process of RPL (Recognition of Prior Learning) and/or formal study
  • Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels.
The National Certificate in Business Administration Services: NQF Level 3 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. Administration is an essential field of learning as the competencies required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organizations such as sports and cultural clubs etc..
  • Communication at NQF level 2 (grade 10)
  • Mathematical Literacy at NQF level 2 (grade 10)
On achieving this qualification, the learner will be able to:
  • Gather and report information
  • Plan, monitor and control and information system
  • Maintain booking systems
  • Participate in meetings and process documents and communications related thereto
  • Utilise technology to produce information
  • Plan and conduct basic research in an office environment
  • Coordinate meetings, minor events and travel arrangements
  • Set personal goals
  • Function in a team and overall business environment
  • Demonstrate an understanding of employment relations

Module 1: The Business Environment

  • Demonstrate an understanding of a selected business environment
  • Function in a business environment
  • Maintain a secure working environment

Module 2: Business Communication

Communicate verbally and non-verbally in the workplace Accommodate audience and context needs in oral communication

Module 3: Business Reception

  • Monitor and control reception area
  • Monitor and control the receiving and satisfaction of visitors
  • Process incoming and outgoing telephone calls

Module 4: Business Writing Skills

  • Interpret and use information from texts
  • Write texts for a range of communicative contexts

Module 5: Numeracy Skills

  • Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
  • Investigate life and work related problems using data and probabilities
  • Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

Module 6: Financial Administration

  • Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
  • Perform Basic Business Calculations

Module 7: PC Skills

  • Produce and use spreadsheets for business
  • Produce word processing documents for business

Module 8: Teamwork Skills

  • Demonstrate understanding of employment relations in an organisation
  • Operate in a team
  • Introduce new staff to the workplace
  • Use communication skills to handle and resolve conflict in the workplace

Module 9: Meeting Administration

  • Co-ordinate meetings, minor events and travel arrangements
  • Plan and prepare meeting communications

Module 10: Business Administration

  • Monitor and control office supplies
  • Monitor and control the maintenance of office equipment
  • Plan, monitor and control an information system in a business environment
  • Maintain a Booking System

Module 11: Business Research

  • Plan and conduct basic research in an office environment
  • Demonstrate ability to use the World Wide Web