SAQA Qualification ID 57712 | NQF level 4 | 150 credits

Further Education and Training Certificate: Generic Management level 4

This intensive qualification focuses on all the key tools and techniques required of new managers in today’s fast paced business environment. By obtaining this qualification, you will be fully equipped with the essential management and leadership skills and confidence to achieve success. You will learn how to plan and set goals, manage and motivate for improved performance, manage a budget, negotiate effectively and provide clear leadership.
This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.
  • Communication at NQF Level 3 (grade 11)
  • Mathematical Literacy at NQF Level 3 (grade 11)
  • Computer Literacy at NQF Level 3 (grade 11)
By completing this qualification, you will be competent in management skills relating to planning, organising, leading, controlling and ethics. Overall, this qualification will ensure that learners are capable of:
  • Developing plans to achieve defined objectives
  • Organising resources in accordance with a developed plan
  • Leading a team to work co-operatively to achieve objectives
  • Monitoring performance to ensure compliance to a plan
  • Making decisions based on a code of ethics

Module 1: The role of the manager

  • Describe the relationship of junior management to other management roles
  • Identify responsibilities of a team leader in ensuring that organisational standards are met
  • Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit

Module 2: Occupational learning and second language communication

  • Use language and communication in occupational learning programmes (second language)
  • Accommodate audience and context needs in oral/signed communication (second language)
  • Interpret and use information from texts (second language)
  • Write/present/sign texts for a range of communicative contexts (second language)

Module 3: Written communication

  • Engage in sustained oral/signed communication and evaluate spoken/signed texts
  • Read/view, analyse and respond to a variety of texts
  • Write/present/sign for a wide range of contexts
  • Use the writing process to compose texts required in the business environment

Module 4: Problem solving

  • Solve problems, make decisions and implement solutions
  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
  • Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

Module 5: Leading and motivating a team

  • Apply leadership concepts in a work context
  • Motivate and Build a Team

Module 6: The code of conduct and customer service standards

  • Conduct a structured meeting
  • Apply the organisation’s code of conduct in a work environment
  • Monitor the level of service to a range of customers