Management Courses

An empowering 2 day training programme for new or existing managers

About this course People are the most important, and expensive, resource in any organisation. Ensuring they work harmoniously towards achieving both individual and team targets is essential in order to achieve desired organisational goals. While this is a logical statement, the practicality of achieving this lofty goal is complicated. It requires managers and supervisors to be skilled in various sophisticated people management techniques. Unfortunately, many managers have to learn these skills through trial and error over time. They are promoted and expected to be immediately proficient in the intricacies of leadership and the practicalities of the complex task of managing staff. The downside of leaving managers to sink or swim is the potentially disastrous impact this has on staff and their performance. Mistakes in staff management can cause demotivation, increase in sick leave, loss of productivity and even the loss of key staff.
Fortunately, many of the key skills of managing and leading people can be learned, practiced and mastered before actually having to interact with staff! Synergy Corporate Consulting has developed a highly practical and jam-packed 2 day programme that introduces (both new and old) managers to the key elements that they need to master in order to successfully manage and lead their team. This intensive course will introduce managers to various different techniques and strategies for motivating, leading and performance managing staff and will provide delegates with a comprehensive set of practical skills that they can immediately use to gain buy-in from their team and ensure the continued and increased productivity of their staff. Using real life examples and insights from an experienced facilitator, delegates will leave the course with a practical toolkit of “best practice” management techniques.
What will you learn? This highly practical 2 day training programme will allow prospective and already appointed managers to:
  • Understand the intricacies of world class leadership and management, and how to use this knowledge to boost their team’s performance
  • Build a cohesive team that works together to achieve their objectives
  • Deal effectively with difficult behaviour by addressing it immediately and providing constructive and, where necessary, corrective feedback
  • Apply critical thinking techniques to solve problems quickly and effectively and how to make the right decisions
  • Incorporate an understanding and the application of emotional intelligence into their everyday interactions with their staff
  • Plan and prioritise their workload using effective delegation and prioritisation techniques ensuring they achieve their objectives whilst developing a proactive, productive and empowered team
  • Discover the key techniques successful leaders and managers use to motivate teams and how to use these techniques to drive performance
  • Implement clear, dynamic and open communication that limits or prevents misunderstandings, irritation and conflict and promotes cohesion within the team
  • Recognise and work professionally with the diversity in their team
  • Use delegation as a staff and team development tool that results in a self-driven, self-managing and performing team
A practical 2 day course for new managers and supervisors

About this course New managers or supervisors who are promoted to look after a department are more often than not promoted due to their technical ability. They excel in the operational tasks and by continuously achieving their targets are promoted to the next level within their organisations.
However, managing a department is more than just ensuring that staff achieve their targets or are productive. It is also much more than people management and reporting. An essential part of managing a department is ensuring that the department is not only financially viable – but that it contributes positively towards the company’s profitability.
When first taking over the running of a department, new managers are faced with legacy costs, existing SLAs with suppliers and current purchasing habits. It is vital that the newly appointed manager understands what running a profitable department involves, and understands how to ensure continued productivity whilst keeping an eye on running costs, margins and the bottom line.
What will you learn? This intensive 2 day course will guide new managers on how to:
  • Understand what profit is, how is calculated/determined and why it is critical to ensure that they understand the impact of all of their financial decisions
  • Recognise the difference between revenue and profit and understand why focussing solely on revenue can lead to disaster
  • Run a lean and efficient department that achieves its goals and targets cost effectively
  • Assess current and future SLAs with partners to ensure the most value for money services and products without sacrificing quality
  • Keep a close eye on their receivables to limit bad debt and increased outstanding debtors
  • Be wary of discounting and how to secure business through service delivery and product quality rather than price negotiation
  • Link staff performance with departmental performance to ensure that targets are met – and therefore revenue and profit being generated
About this course Excelling in a new supervisory role is critical to your future success in management. Successfully managing the increased responsibilities and tasks that come with a supervisory promotion is not something you can do through “winging it”. You need a comprehensive understanding of the intricacies of managing others, and the many challenges you will be faced when you are no longer simply responsible for doing your job, but responsible for how others do theirs. This practical 2 day training course will provide new supervisors with the essential building blocks they will need to excel in their position.
What will you learn? This intensive 2 day course will guide delegates on how to:
  • Understand the necessary mind-set and image that a supervisor needs to portray
  • Use practical influencing skills to win over their staff to their way of thinking
  • Implement effective motivation techniques to ensure staff is productive and goal orientated
  • Solve conflicts and challenges effectively before they become barriers to productivity
  • Manage their time effectively so that they can lead their staff and still achieve their organisational objectives
  • Identify common first time supervisor mistakes and how to avoid making them