Generic Management

Further Education & Training Certificate:

Generic Management Qualification Details:

Qualification ID: 57712 – NQF Level 4

Credits: 150

Modules: 5


This qualification lays the foundation for the development of management qualifications across various sectors and industries. It specifically develops management competencies required by learners in any occupation, particularly those who are currently operating as junior managers. The qualification introduces key terms, rules, concepts, principles and practices of management that will enable learners to be informed managers in any occupation. It has also been developed to enable managers or prospective managers to access higher education and provide flexible access to lifelong learning.

The scope of management covers four domains: leadership, self-management, people management and management practices. This qualification addresses each of these domains with generic competencies, thereby enabling the learning programmes to be applied to a range of sectors and industries. This will therefore enable management competencies to be strengthened, and enable managers to better manage systems, processes, resources, self, teams and individuals in various occupations.

It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as individuals in the South African community and to respond to the challenges of the economic environment and changing world of work. Ultimately, this qualification is aimed at improving the productivity and efficiency of managers within all occupations in South Africa


  • Information is analysed and presented according to organisational objectives and requirements
  • A plan is developed by using a systematic process
  • Tasks, resources, timeframes and measurement criteria are defined and aligned to meet organisational objectives
  • Methods, procedures and techniques to organise a work unit are applied in accordance with organisational
  • The activities of the work unit are analysed and adjusted in order to align to the organisational strategies
  • Resources are allocated to achieve the developed plan
  • The principles of leadership are explained and applied within a work unit.
  • The organisations objectives and Standard Operating Procedures (SOPs) are analysed in order to determine the
    direction of work units
  • Knowledge of group dynamics is applied to build a team
  • Work unit performance is measured against organisational objectives
  • Corrective action is taken in response to performance variances in accordance with Standard Operating Procedures
  • The concept of ethics is explained in terms of its influence on the activities of a work unit.
  • The value of a code of ethics is explained in terms of its impact on decision making.
  • Ethical decisions are made in the workplace

Exit level outcomes:

1. Develop plans to achieve defined objectives.

2. Organise resources in accordance with developed plan.

3. Lead a team to work co-operatively to achieve objectives.

4. Monitor performance to ensure compliance to a developed plan.

5. Make decisions based on a code of ethics.

Additionally, learners will learn to:

  • Identify and solve problems and make responsible ethical decisions within own limit of authority.
  • Work effectively with others as a member of a team, group, organisation or community to achieve work unit
  • objectives.
  • Organise and manage oneself and one's activities responsibly and effectively to plan, lead, organise and control
  • towards achievement of work unit objectives.
  • Collect, organise and critically evaluate information in order to measure performance.
  • Communicate effectively using visual, mathematics and language skills in the modes of oral and/or written
  • presentations to lead a team.
  • The learner will be required to demonstrate an understanding of the world as a set of related systems by aligning work
  • unit objectives to organisational strategy.
  • Be culturally and aesthetically sensitive across a range of social contexts in managing and interacting with diverse
  • people in the workplace.
  • Use science and technology effectively in researching, recommending and implementing management solutions,
  • showing responsibility towards the environment and health of others.
  • Controlling: Monitor performance to ensure compliance to a developed plan
  • Ethics: Make decisions based on a code of ethics
  • Exit level outcomes:
  • Planning
  • Organising
  • Leading
  • Controlling
  • Ethics

Entry Requirements:

Registration is available to delegates who have at least 2 years in a supervisory position and are competent in communication, maths and computers at NQF 3 (Grade 11 or higher).